GENERAL TRAVEL CONDITIONS
General travel conditions E-CAMPER d.o.o.
CONTENTS OF THE ARRANGEMENT Travel organizer Travel agency Explorer.hr, E-CAMPER d.o.o. (hereinafter: the Organizer) guarantees the implementation of the program according to the described arrangement. The organizer will realize the content in its entirety, except in exceptional circumstances (natural disasters, war, riots, etc.)
APPLICATIONS AND PAYMENTS The customer can apply for trips online, via the reservation form, by e-mail or by phone. When applying for multi-day tours, the customer pays 25% of the total price, and 75% must be paid no later than 21 days before the scheduled departure date. Exceptionally, the deadline can be shorter in cases where special payment conditions are emphasized or when the travel deadline is shorter than 21 days.
If the party does not make the payment of the arrangement by the date provided for the last payment, the travel organizer will consider that the party has canceled the trip and it will not be entitled to a refund of the funds paid in advance. On the day of the advance payment, the passenger signs the contract under the indication (I am familiar with the program and general conditions of travel, and I fully accept them - I confirm that I have been offered travel insurance). In this way, everything stated in these conditions becomes a legal obligation for the traveler and the organizer.
PRICE OF THE TRIP The price of each trip is listed on this website and includes everything that the tour operator has specified in the travel program. Additional services are services that are not included in the price, so the passenger pays for them separately. The organizer reserves the right to change the published prices in the event of a change in the prices of accommodation, meals, transportation and other services, or in the event of a change in the value of currencies that are the basis for calculating the price of the arrangement. The buyer's consent is not required to increase the price of the arrangement up to 10% (the increase is calculated on all parts of the payment). In the event of a price increase of more than 10%, the customer has the right to cancel the trip without liability for compensation.
OBLIGATIONS OF THE TRAVEL ORGANIZER
The organizer is obliged to take care of the implementation of services as well as the selection of service providers with the attention of a good organizer and to take care of the rights and interests of passengers. The organizer is obliged to issue an invoice to the passenger for the paid trip. The organizer is obliged to provide the passenger with all the listed services for a particular arrangement in the program and is responsible to the passenger for any non-performance of services or part of the services. The organizer excludes any liability in case of change and non-performance of services caused by force majeure. For the safety and comfort of the client, the Organizer reserves the right to change the program without prior notice.
THE RIGHT TO CANCEL THE JOURNEY BY THE ORGANIZER
The organizer has the right to cancel the trip in case of circumstances that cannot be avoided or eliminated if they occur at the time of advertising and / or sale of services / programs.
The organizer has the right to cancel the trip if a sufficient number of customers is not expected for a particular arrangement. With the program for each arrangement, the organizer announces the minimum number of passengers. The organizer is obliged to inform all customers about the cancellation at least 5 days before the trip, and is obliged to offer the following options:
In case of extreme weather conditions, extraordinary circumstances that could not have been foreseen or avoided or occurred just before the start of the trip, the Organizer will postpone the activity. If a change of date is not possible, your payments will be refunded in full.
The passenger is obliged to: have valid travel documents (personal documents). The costs of loss or theft of personal documents during the trip are borne by the passenger. The attendant will help, but provided that the program runs smoothly.
The passenger is obliged to adhere to the rules of conduct in accommodation facilities, ie means of transport and not to prevent the smooth running of the travel program and not to endanger the rights of other passengers during the trip.
In the event that the passenger's behavior causes damage to the service provider in the accommodation facility or means of transport, i.e. prevents the regular and smooth development of the travel program, he is obliged to remedy such damage immediately, i.e. compensate the injured party, in which case he is obliged to cooperate with the service provider.
If the Traveler endangers the regular and uninterrupted running of the travel program, (does not listen to the instructions of the tour guide, uses vulgar words, is late for departure ..) The organizer has the right to cancel the trip in addition to the right to compensation, in which case the trip will be considered passengers where the Organizer is not obliged to bear the cost of returning to the place of departure.
If in the above case described in the previous paragraph of this item the passenger is a minor or a child, the parent is obliged to accept the return of the child home or to come for his child, at his own expense. The passenger is obliged, without undue delay and taking into account the circumstances, to inform the organizer of any non-compliance found during the performance of the travel service covered by the travel contract in the arrangement.
If any of the travel services are not performed in accordance with the package travel contract, at the request of the passenger the organizer is obliged to correct this non-compliance, unless this is not possible or if the elimination of non-compliance would cause disproportionate costs taking into account non-compliance and value of travel services. affected by the non-compliance. In case of non-compliance with any of these obligations, the passenger is liable to the travel organizer for the damage.
TRAVEL CANCELLATION BY THE BUYER
If the passenger cancels or postpones the trip, he must do so in writing. The date of written cancellation sets the basis for calculating the costs that the organizer will charge according to the following scale:
CLIENT INSURANCE All guests are insured against personal injury that may occur during local transfers or at the time he / she participates in organized outdoor activities.
TRAVEL INSURANCE PACKAGE
In accordance with the Law on the provision of services in tourism, the organizer is obliged to offer the traveler a "package" of travel insurance consisting of: accident insurance, luggage insurance and travel cancellation insurance. By signing the contract, the passenger confirms that he has been offered a travel insurance package. In the event that the passenger requires these insurances, they can be contracted directly with one of the insurers or with E-CAMPER d.o.o., where E-CAMPER d.o.o. participates only as an intermediary.
Pursuant to the Law on the Provision of Services in Tourism, E-camper d.o.o. has a contract with the insurance company Generali for insurance against liability for damage caused to the passenger by non-fulfillment, partial fulfillment or improper fulfillment of obligations related to the package deal.
Contracted accommodation can be replaced only by accommodation in a facility of the same or higher category, at the expense of the organizer.
The traveler is obliged to inform the Organizer about all facts regarding his health, habits, etc., which could jeopardize the trip (if for health and other reasons he asks for a certain type of food, suffers from chronic diseases, allergies, etc.). We recommend paying for a health insurance policy.
PERSONAL DATA PROTECTION
The passenger provides personal data voluntarily. Personal data of passengers are needed in the process of realization of the agreed arrangements and will be used for further communication. The organizer undertakes not to take the personal data of passengers out of the country except for the purpose of realization of the agreed arrangements. The exception to the provision of personal data to third parties relates to the contracting of travel insurance policies, ie if the passenger concludes an insurance policy, then his personal data will be forwarded to the insurance company. Passengers' personal data will be stored in a database, in accordance with the Decision of the Management Board on the method of data collection and processing.
If the service program is not fully performed or its performance is of poor quality and below standard, and in case the customer is not satisfied with the accommodation, equipment or service provided, he must immediately contact an Agency employee (tour leader / representative) to find a satisfactory solution or replacement. . All refund requests must be submitted to the organizer in writing, within 7 days of the end of the program. The customer is entitled to a refund in the amount of the real value of the services not provided, while the maximum possible refund upon complaint may amount to the full price of the program. The buyer will waive the right to an ideal fee. All possible disputes come under the jurisdiction of the Court in Zagreb.
JURISDICTION OF THE COURT
In the event that the Buyer is not satisfied with the manner in which his complaint has been processed, the Buyer has the right to court arbitration. The passenger and the organizer will strive for an amicable solution to the lawsuit, and in the event that an agreement cannot be reached, the case comes under the jurisdiction of the Court in Zagreb in accordance with the laws of the Republic of Croatia.
TRAVEL ORGANIZER BANKRUPTCY INSURANCE
In accordance with the Law, and in case of bankruptcy of the travel organizer, passengers caught on the trip as well as persons who have paid advance payments for the trip should contact the insurance company of the travel organizer.
General travel conditions are an integral part of the contract that the traveler concludes with the travel organizer By signing the travel contract, the traveler fully accepts the program and travel conditions.